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Returns accepted within 3 days of receiving merchandise. FREE Shipping to the lower 48 states on all items listed with Free Shipping. For any returns other than incorrect shipment or damaged goods, the buyer assumes responsibility for all return shipping costs. If the item was sold with “Free Shipping”, the shipping and handling charges incurred from the initial outbound shipment will be deducted from the refund. All canceled/returned orders are subject to a 3.5% re-stocking fee to cover Paypal fees/credit card fees that are not refunded to us for canceled orders. Empire Music reserves the right to refuse any return if item is not returned in the condition in which it was delivered. A Return Authorization Number is needed for a return. Please call us at 412-343-5299 if a Return Authorization Number is desired.